THE PARIS DRESS
FAQs
Find answers to the most frequently asked questions here. If you can't find your answer, our team is here to help.
What are the delivery times?
Each dress is custom-made especially for you. Please allow 8 to 10 days for manufacturing and delivery.
Do you deliver internationally?
Yes, we ship to over 40 countries worldwide.
How do I track my order?
You will receive a confirmation email with a tracking link once your order has shipped.
What is your return policy?
You have 30 days from receipt of your order to request a return. Items must be unworn, unwashed, and in their original condition with tags attached. Return shipping costs are the responsibility of the customer, except in the case of an error on our part.
How to choose the right size?
Consult our Size Guide, available on each product page, for detailed measurements.
What payment methods do you accept?
We accept major credit cards and most common e-wallets.
My order is incomplete or damaged, what should I do?
Contact us immediately with your order number and photos if possible — we’ll get this resolved quickly.
Can I modify or cancel my order?
Contact us as soon as possible after your purchase; as each piece is custom-made, modifications are only possible before manufacturing begins.
Thank you for trusting La Robe Paris.